Spa FAQ's

First spa experience?

Lucky us – we’re excited to be your first spa experience. We hope you’ll enjoy every second! To make sure that you get the most out of your time with us, here are a few pointers:

  • Choose your treatments. Browse our comprehensive spa menu on our site, and decide which treatments you’d like to book for. You may have a gift voucher for a specific treatment, so read-up about it on the site too. Check how long your treatments will be, add an hour for our free hydrotherapy (read more about this below), then workout how long you need to set aside for your spa experience. If you are unsure about any of the treatments, or would just like more information about them, don’t hesitate to give us a ring.
  • Clear your diary. When you give us a call to make your booking, try and have at least two dates available. We hate to disappoint our clients, but we can only accommodate so many people at a time, so to ensure we find you find a convenient time slot, give us a few options. Our reception girls will guide you through the easy booking process.
  • Let us know. Please inform your therapist if you are on any medication, have high blood pressure, any heart conditions, have had surgery recently, have muscle or joint injuries, sinusitis, any allergies (especially to iodine, sulphur or nuts), are pregnancy, have epilepsy, are diabetic, have eczema or psoriasis, or have recently been sunburnt.
  • Drink up. Prep your body for your spa experience by making sure your drink plenty of water before and after your treatment. This will help your body rid itself of any toxins, enhancing the effectiveness of your treatment.
  • No food before massages. If you are having a massage treatment, make sure you don’t eat anything for at least an hour before. You’ll be uncomfortable and could get cramps if your do.
  • Hydrotherapy. Arrive an hour before your scheduled treatment if you’d like to experience our hydrotherapy facilities. (Remember to bring your swimming costume, as you are not allowed into the facilities without one!) We have a sauna (dry heat) and a steam room (wet heat) as well as an outdoor heated pool and relaxation loungers. We recommend that you choose either wet heat or dry heat*, and spend a maximum of 20 minutes in that specific room. Use this time to calm your mind so that you are completely relaxed before your treatment. You won’t have a therapist with you during your hydrotherapy, but if you need anything at any time, please contact any member of staff. * Please note that the heat therapies are not recommended for people with high blood pressure, any heart conditions or pregnant women.
  • Treatment time. During your treatment you should control the conversation (if any). If you do not want to be bothered with chit-chat please let the therapist know she must respect your silence. Do not be afraid to speak out and tell your therapist if you are uncomfortable, cold or unhappy with the pressure of the treatment.
  • Home care. We believe in our brands, that’s why we stock them. We give you the opportunity to purchase at-home products relevant to the treatment you had. Your therapist will make recommendations at the end of your session. But we can’t stress enough that at NO time should you fell pressurized to buy any of the products. We just want to inform you of your options.
  • Show your appreciation. So many people are unsure of what to do when it comes to tipping. The average tipping rate in the spa industry is between 15% and 20% of your treatment price. If you were unhappy (we certainly hope not) with your treatment, please give us feedback.
  • What you get. We will provide you with your own locker to keep your valuables and clothes safe while you’re at the spa. In your locker you’ll find your own gown, slippers and towel. After your treatment you’ll find showers equipped with body wash, shampoo and conditioner. We also have hair dryers for your convenience. If you would like to style your hair or use flat irons, please bring your own – we have plug points for them.
  • Cover up. Your swimming costume is vital if you would like to experience our hydrotherapy. The areas are unisex, so you have to wear your costume at all times in the hydrotherapy areas. You can change back into your (comfortable) dry underwear for your treatment. If you would rather wear disposable underwear for your treatment, please ask your therapist.
  • Bring your vouchers. If you have booked your treatment with a gift voucher, bring it along with you, as you’ll have to hand it in on arrival as ‘payment’.

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